Privacy Policy

Introduction:

Welcome to the privacy policy of Vision, a video agency based in Limassol, Cyprus. This privacy policy outlines how we collect, use, maintain, and disclose information obtained from users of our website. At Vision, we are committed to protecting the privacy and security of our users’ personal information. This privacy policy is designed to inform you about the types of information we collect, how we use that information, and the measures we take to safeguard your privacy. By using our website, you consent to the practices described in this privacy policy. If you have any questions or concerns regarding our privacy practices, please contact us at support@vision.com.cy.

Information We Collect:

At Vision, we collect both personal and non-personal information to provide and improve our services. Personal information is data that can be used to identify or contact an individual, while non-personal information is data that does not directly identify an individual. We collect information through various methods, including directly from users when they interact with our website or provide information voluntarily, and automatically through cookies and other tracking technologies. Examples of specific data we may collect include:

  • Personal Information: Name, email address, phone number, postal address, payment information.
  • Non-Personal Information: Browser type, device type, IP address, geographic location, website usage data. We use this information to enhance the user experience, customize content, process transactions, and improve our services.

How We Use Collected Information:

The information collected by Vision is utilized for various purposes to ensure the delivery of our services and enhance user experience. We process collected information for the following reasons:

  • To Provide Services: We use personal information to fulfill user requests, process transactions, and deliver the services requested by users.
  • To Improve User Experience: Non-personal information is used to analyze website usage trends, optimize website performance, and customize content to better meet user preferences.
  • For Communication: We may use contact information provided by users to respond to inquiries, provide updates on services, and communicate important information related to their interactions with Vision.

Our legal basis for processing personal information may vary depending on the specific circumstances and applicable data protection laws. In most cases, our processing activities are based on the user’s consent or our legitimate interests in providing and improving our services, ensuring the security of our website, and complying with legal obligations. We are committed to processing personal information in a fair and transparent manner, respecting the rights and privacy of our users at all times.

Sharing Your Personal Information:

At Vision, we may share personal information under certain circumstances to facilitate the delivery of our services and enhance user experience. The following outlines when and why personal information may be shared, as well as the types of third parties with whom information may be shared:

  • Circumstances for Sharing: Personal information may be shared with third parties in the following circumstances:
    • With Service Providers: We may share personal information with trusted service providers who assist us in operating our website, conducting business, or providing services on our behalf. These service providers may include hosting providers, payment processors, marketing agencies, and customer support providers.
    • With Business Partners: We may share personal information with business partners or affiliates for joint marketing efforts, collaborations, or other business purposes that benefit both parties.
    • In Compliance with Legal Obligations: We may disclose personal information when required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Vision, its users, or others.
  • Types of Third Parties: Third parties with whom personal information may be shared include:
    • Service Providers: Hosting providers, payment processors, marketing agencies, customer support providers.
    • Business Partners: Affiliates, collaborators, joint marketing partners.
    • Legal Authorities: Law enforcement agencies, regulatory authorities, government entities.
  • Purpose of Sharing Information: The sharing of personal information serves various purposes, including but not limited to:
    • Facilitating Transactions: Sharing information with service providers to process transactions and deliver services requested by users.
    • Improving Services: Collaborating with business partners to enhance products, services, or marketing efforts.
    • Legal Compliance: Disclosing information as required by law, regulation, or legal process.

We take measures to ensure that any third parties with whom we share personal information adhere to strict confidentiality and data protection standards, and we require them to use the information only for the purposes specified by Vision.

Retention of Personal Information:

At Vision, we retain personal information only for as long as necessary to fulfill the purposes for which it was collected, as outlined in this privacy policy, unless a longer retention period is required or permitted by law. The following outlines our approach to the retention of personal information:

  • Retention Period: The retention period for personal information may vary depending on factors such as the type of information, the purposes for which it was collected, and legal requirements. We retain personal information for as long as necessary to provide services to users, fulfill transactions, comply with legal obligations, resolve disputes, and enforce agreements.
  • Criteria for Retention: We apply criteria to determine the appropriate retention period for personal information, taking into account the nature of the information, its sensitivity, the potential risk of harm from unauthorized use or disclosure, and the purposes for which it was collected. We regularly review the personal information we hold and delete or anonymize data that is no longer necessary for the purposes for which it was collected.
  • Data Minimization: We strive to minimize the retention of personal information to the extent possible, only retaining information that is relevant, accurate, and necessary for the purposes for which it was collected.
  • User Requests: Users may request the deletion or modification of their personal information in accordance with their rights under applicable data protection laws. We will comply with such requests unless retention of the information is necessary for legitimate business purposes or legal compliance.
  • Data Security: While personal information is retained, we take appropriate measures to protect it from unauthorized access, disclosure, alteration, or destruction, as outlined in our Privacy Policy.

By implementing these practices, we aim to ensure that personal information is retained only for as long as necessary to fulfill the purposes for which it was collected, while also safeguarding the privacy and security of our users’ information.

Protection of Personal Information:

At Vision, we are committed to protecting the privacy and security of the personal information entrusted to us by our users. We have implemented robust security measures to safeguard personal information from unauthorized access, disclosure, alteration, or destruction. The following outlines the measures we have in place to protect personal information:

  • Data Encryption: We utilize industry-standard encryption protocols to secure the transmission of personal information between users’ devices and our website. This helps prevent unauthorized access to sensitive data during transmission over the internet.
  • Secure Storage: Personal information is stored on secure servers with restricted access to authorized personnel only. We employ physical, technical, and administrative safeguards to protect data from unauthorized access, disclosure, alteration, or destruction.
  • Access Controls: Access to personal information is restricted to employees, contractors, and service providers who require access to perform their duties. Access permissions are granted on a need-to-know basis and are regularly reviewed and updated to ensure appropriate access controls.
  • Data Integrity: We take measures to ensure the accuracy and integrity of personal information by implementing procedures for data validation, regular data quality checks, and periodic data audits.
  • Incident Response: In the event of a data breach or security incident, we have procedures in place to respond promptly and effectively to mitigate any potential impact on users’ personal information. This includes notifying affected individuals and relevant authorities as required by applicable data protection laws.
  • Employee Training: We provide regular training and awareness programs to our employees and contractors to ensure they understand their responsibilities in protecting personal information and maintaining compliance with our privacy policies and procedures.

By implementing these security measures, we aim to maintain the confidentiality, integrity, and availability of personal information, ensuring that it remains protected against unauthorized access, disclosure, alteration, or destruction throughout its lifecycle.

Your Rights Regarding Personal Information:

At Vision, we are committed to respecting the rights of individuals regarding their personal information and providing mechanisms for exercising those rights in accordance with applicable data protection laws. The following outlines the rights that users may have regarding their personal information:

  • Right to Access: You have the right to request access to the personal information we hold about you. Upon request, we will provide you with information about the categories of personal information we have collected, the purposes for which it is being used, and the third parties with whom it has been shared.
  • Right to Rectification: If you believe that any personal information we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You can contact us to request corrections to your personal information.
  • Right to Erasure: In certain circumstances, you may have the right to request the deletion of your personal information from our records. This right is not absolute and may be subject to exceptions under applicable data protection laws.
  • Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information under certain circumstances. This means that we will temporarily suspend processing activities while we address your request.
  • Right to Data Portability: You may have the right to receive a copy of your personal information in a structured, machine-readable format and to transmit it to another data controller.
  • Right to Object: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing. If you object to such processing, we will cease processing your personal information for those purposes, unless we have compelling legitimate grounds for the processing that override your interests, rights, and freedoms.
  • Right to Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time. This will not affect the lawfulness of any processing conducted prior to the withdrawal of your consent.

If you wish to exercise any of these rights or have any questions about how your personal information is processed, please contact us using the contact information provided in this privacy policy. We will respond to your request in accordance with applicable data protection laws. Please note that we may need to verify your identity before processing certain requests.

Third-Party Websites:

Vision’s website may contain links to third-party websites or services that are not operated or controlled by Vision. This privacy policy applies solely to information collected by Vision’s website. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

When you click on a link to a third-party website or service, you will be directed to that third party’s site. We strongly advise you to review the privacy policy of every site you visit.

Additionally, we may use third-party service providers to assist with various aspects of our website and services, such as hosting, analytics, and marketing. These service providers may collect information about your use of our website and other websites or online services over time and across different websites and online services. This information may be used to analyze website traffic, track user behavior, and provide targeted advertisements.

We encourage you to review the privacy policies of these third-party service providers to understand how they collect, use, and share your information. Vision is not responsible for the privacy practices or content of third-party websites or services.

Changes to This Privacy Policy:

Vision reserves the right to update or modify this privacy policy at any time. Any changes to the privacy policy will be posted on this page with a revised effective date. We encourage you to review this privacy policy periodically for any changes. Your continued use of the website after any changes to the privacy policy constitutes acceptance of those changes.

If we make any material changes to this privacy policy, we will notify you by email or by prominently posting a notice on our website prior to the change becoming effective.

It is important that you read and understand the privacy policy, as your continued use of the website signifies your acceptance of the terms outlined herein. If you do not agree to the terms of this privacy policy, please discontinue use of the website.

Contacting Us:

If you have any questions, concerns, or comments about this privacy policy or our privacy practices, or if you would like to exercise your rights regarding your personal information, please contact us at:

Email: support@vision.com.cy

Address: 15 Georgiou, Drosini, Germasogeia, 4043, Cyprus

We take privacy matters seriously and will make every effort to address and resolve any issues or inquiries in a timely and appropriate manner. Your feedback is important to us as we continually strive to improve our privacy practices and ensure the protection of your personal information.

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